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H Brolly

H Brolly
N.Ireland

Your Feedback

We aim to provide excellent service to our customers at all times, and to help us achieve this your feedback is really important to us.

Our customer feedback section features a few of the comments we have already received. If you would like to share your experiences with us, please give us feedback and let us know what you think about our products, service and website.

About our complaints

We believe it is important to be transparent about the complaints we receive, as part of our commitment to developing long-term relationships with our customers. On this page (below) you will find some details, about our complaints, that we feel are important to share with you.

  • Firm Name: Castle Cover Limited
  • Group Name: RIAS plc
  • Other firms included in this report (if any): None
  • Period covered in this report: 01/01/11 – 30/06/11
  • Branding / trading names covered: RIAS plc, IAS plc, and Appointed Representive Castle Cover Ltd
Category Number of complaints opened Number of complaints closed Complaints closed within 8 weeks Closed complaints upheld by firm
General Insurance and pure protection 677 621 91% 51%

To put the above figures into context for RIAS Plc and IAS Plc:

  • 415 complaints from over one million policy holders, as at 30/06/11, equivalent to one complaint per 2,410 customers
  • 97% of complaints were resolved within eight weeks of receiving them
  • The number of complaints shown are in relation to the direct advice and service RIAS provides to its customers and does not include complaints made directly to its insurance partners about their advice or service they provide.
  • % Complaints upheld by the firm means found in the customers favour

To put the above figures into context for Castle Cover Ltd:

  • 262 complaints from over 276,00 policy holders, as at 30/06/2011, equivalent to one complaint per 1053 customers
  • 77% of complaints were resolved within eight weeks of receiving them
  • The number of complaints shown are in relation to the direct advice and service Castle Cover provides to its customers and does not include complaints made directly to its insurance partners about the advice or service they provide
  • % Complaints upheld by the firm means found in the customers favour

Castle Cover Limited is an Appointed Representative of RIAS Plc which is authorised and regulated by the Finacial Services Authority.

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Price Promise

Our great value
premiums are hard
to beat, but if you
find cheaper like–for–like home cover in the first 3 months of your policy, and haven’t made a claim, we promise to refund either the difference or all premiums paid.