How to make a claim
House Insurance
If you need to make a claim under any section, other than those listed below under the heading 'Optional Cover under your House Insurance policy, just a single call to one of the numbers below will help you with any questions you may have:
If your insurance is with:
- AXA telephone: 0870 010 1094
- Legal & General telephone: 0845 270 0088
- RSA telephone: 0845 070 3837
- AIG telephone: 0807 241 6756
- Groupama telephone: 0870 241 2719
- Axiom on behalf of Great Lakes Reinsurance UK Plc telephone: 0870 420 1188
- NIG – The National Insurance and Guarantee Corporation: 0845 607 1626
- Allianz: 0844 893 9555
- MMA insurance plc: 0844 902 0789
If you don't know who your insurer is, please refer to your policy schedule. For full details of how to make a claim please refer to your policy wording.
Optional cover under your House insurance policy
If you need to make a claim under any of the optional cover you have purchased please call the relevant numbers as shown below: (please check your policy schedule before calling to make sure you have purchased it first)
- Home Emergency Cover: 01603 779287
- Garden Cover: 0870 010 1094
- Legal Protection Cover: 01603 779285
- Key Cover: 0800 519 1211
- Utility Assure: 01603 779 288
Car Insurance
If you need to make a claim for anything other than Legal Protection or
Car Breakdown, please contact:
For full details of how to make a claim, please refer
to your policy wording.
Optional cover under your Motor Insurance policy
If you need to make a claim under any optional cover you may have purchased
please call the relevant numbers as shown below: (please check your policy
schedule before calling to make sure you have purchased it first)
- Legal Protection Cover: 01603 779 285
- Key Cover: 0800 519 1211
- Car Breakdown: In the event of a breakdown in the UK call 0800 247 1781
- Excess Protect: 01603 779 286
- Substitute Vehicle: 01603 779 286