Freephone 0800 519 40 87
  • Mon-Fri: 8:30–18.30
  • Sat: 9.00–15.00
Thanks to
Castle Cover, I was
sent my lost key
replacements
in 2 days!
Testimonial Mr Elliot

Mr Elliot,
Richmond

Existing customers

How to make a complaint

We always strive to give you the best customer service but we do recognise that things go wrong from time to time.

If you wish to make a complaint please contact us in one of two ways. Either write to us at:

Customer Care Manager,
Castle Cover Ltd,
Merck House,
Seldown Lane,
Poole,
BH15 1TW

Or phone us on 0845 845 5550

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

For full details on our complaint procedure, please refer to the Policy Wording (PDF 702k).

If you would like a copy of the personal information held by Castle Cover holds please complete and submit this form.

Request a Callback

Castle Cover can call you back at your convenience to answer any questions.

Renewal Reminder

Insurance not due yet? Let us know when it is due and we’ll send you an email
reminder.

Refer a Friend

Recommend us to a friend and you could both receive a £20 M&S voucher.

Price Promise

Our great value
premiums are hard
to beat, but if you
find cheaper like–for–like home cover in the first 3 months of your policy, and haven’t made a claim, we promise to refund either the difference or all premiums paid.