How to
make a
complaint
We always strive to give you the best customer service but we do recognise that things go wrong from time to time.
If you wish to make a complaint please contact us in one of two ways. Either write to us at:
Customer Satisfaction Manager,
Castle Cover Limited,
Deansleigh House,
Deansleigh Road,
Bournemouth
Dorset,
BH7 7DU
Or phone us on 0845 845 5550
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
For full details on our complaint procedure, please refer to the Policy Wording (PDF 702k).
If you would like a copy of the personal information held by Castle Cover holds please complete and submit this form.