Thanks to
Castle Cover, I was
sent my lost key
replacements
in 2 days!
Testimonial Mr Elliot

Mr Elliot,
Richmond

Existing customers

How to make a complaint

We always strive to give you the best customer service but we do recognise that things go wrong from time to time.

If you wish to make a complaint please contact us in one of two ways. Either write to us at:

Customer Satisfaction Manager,
Castle Cover Limited,
Deansleigh House,
Deansleigh Road,
Bournemouth
Dorset,
BH7 7DU

Or phone us on 0845 845 5550

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

For full details on our complaint procedure, please refer to the Policy Wording (PDF 702k).

If you would like a copy of the personal information held by Castle Cover holds please complete and submit this form.

Request a Callback

Castle Cover can call you back at your convenience to answer any questions.

Renewal Reminder

Insurance not due yet? Let us know when it is due and we’ll send you an email
reminder.

Refer a Friend

Recommend us to a friend and you could both receive a £20 M&S voucher.

Price Promise

Our premiums are
hard to beat, so
if you find cheaper,
equivalent cover within 3 months (comparing areas such as sums insured, cover limits and policy excess) and you haven't made a claim - we promise to refund the difference. Read full terms and conditions