Existing Customers
How do I make a complaint?
We always strive to give you the best customer service but we do recognise that things go wrong from time to time.
If you wish to make a complaint please contact us in one of two ways. Either write to us at:
Customer Care Manager, Castle Cover Ltd, Merck House, Seldown Lane, Poole, BH15 1TW
Or phone us on 0845 845 5550
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
For full details on our complaint procedure, please refer to the Policy Wording (PDF 702k).