Frequently Asked
questions for
Pet Insurance
I have never insured my pet, why do I need to?
Rising veterinary costs could make a trip to the vet a costly one, insuring your pet is therefore a sensible move with the added peace of mind of knowing you could be covered for any damage or injury your pet might cause another person.
What should I do if I need to claim?
We make it a very simple process. Simply call us on 0844 335 1583 and we will take the details over the telephone. We send you a pre-printed claim form for your signature.
Is there any advantage to paying my premiums monthly by Direct Debit?
Yes, not only does it break your premium down into very affordable payments, it has a 0% APR, that means no interest to pay whatsoever! The annual premium is simply divided equally over 12 months. When your policy falls due for renewal you can relax in the knowledge that cover will continue unless you advise us otherwise.
What is cover for ongoing conditions?
Many pet insurers limit cover for ongoing conditions for only 12 months. At Petwise we recognise that some illnesses may go on beyond that. Our policy will continue to cover your pet, up to the policy limit, for ongoing claims subject to cover remaining in force and payment of premium. Illness cover starts 10 days after the start date of the policy, pre existing conditions are excluded.
Calls to an 0844 number from a BT landline during off-peak hours are around 7p per minute. Calls at other times and from different service providers, including mobiles, may vary.