Car insurance

Sorry... We no longer offer Car Insurance


New customersNew Customers

If you would like to receive a Car Insurance quote then please visit

our sister brand RIAS*. To find out more about RIAS Car Insurance

please Click Here


Current customers

Existing Customers

Castle Cover will continue to service your existing policy.

For more information about your policy or help making a claim

please see below:

For information about driving in Europe after Brexit, please click here.

*RIAS is a trading name for Ageas Retail Limited and is part of the Ageas group of companies

for more information please click here.

Policy Documents

As an existing customer we'd like to encourage you to read the Product Information Documents in full, and the Policy Wording. But if you have any questions about our car insurance policy, we’re always happy to answer them.   

Policy Documents


Questions about something you’ve read? Call us on 0800 519 4087 or check our frequently asked questions.


On our standard car insurance policies, we have general exclusions for:


  • Vehicles being used on an aerodrome or airport used for aircraft taking off or landing; aircraft parking areas (including service roads, ground equipment and parking areas) and any part of a passenger terminal within the customs examination area.
  • Earthquake, riot or civil commotion outside England, Scotland, Wales, the Isle of Man or the Channel Islands.
  • Radioactive contamination, war risks, pollution and contamination. 


There are some more specific exclusions too, but we make it to easy see what they are. Download our full, up to date policy documents here.

Need to claim?

The expert claims teams are here to help you, they will deal with your claim as quickly as they can, but these simple steps may help to speed things up...


  • Check who your insurer is (in your policy documentation)
  • Call the number listed (here, or in your policy documentation)
  • Have your policy details to hand when you call

Expert teams here to talk to you about your car insurance claim

Car Insurance: 0345 840 0090

Windscreen: 0345 840 0093

If you've added an optional extra to your car insurance policy, these are the contact numbers you'll need:


 Breakdown 0800 247 1781 
 Legal Expenses Cover 0345 840 0094
 Key Cover      0800 519 1211
 Excess Protect 0345 840 0092
Substitute Vehicle 0345 840 0091

Get in touch

My Account

Customer services

0800 183 35 12

Mon-Fri 8.30-8pm
Sat 8.30-4pm

Make a claim

0345 840 0090